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Ordering

7:30AM – 5:00PM Monday - Friday

You can stop by our stores during our hours of operation to pick up your online purchase or purchase what you're looking for. Get directions to our two convenient locations here.

There is no minimum order requirements for online orders. In store:

  • Cash transactions: no minimum
  • Credit card: $5.00 minimum
  • Customers on account: $10.00 minimum

You should contact us as soon as you find any mistakes with your order:

Call: (315) 452-0033
Email us at: sales@hiawathafasteners.com or use our Contact Form

Please use the name placed on the order, the online order # and/or invoice # to reference your order when you call or email.

Hiawatha Fasteners offers a convenient order return process. If you'd like to return your order within 30 days of your purchase, please ship the defective or incorrect order to 6312 East Taft Road, Syracuse, NY 13212 or return to the store in-person.

If your order is returned within 30 days of purchase and is not damaged, does not show signs of use or is not in any other way different from its original condition, Hiawatha Fasteners will provide a full refund of the items returned. Returns must include proof of purchase. You as the customer are responsible for any return shipping costs.

Please include a copy of your invoice with the following information when returning an item:

  • Your Name/Purchasing Name
  • Order Number/Invoice Number
  • Phone Number/E-mail

Ship items to be returned to:

Hiawatha Fasteners
Attn: Returns
6312 East Taft Rd
Syracuse, NY 13212

Any return or refund requests after 30 days of your purchase will not be accepted.

For assistance with processing your return request, you may call us at 315-452-0033 or contact us using our Contact Form.

Yes. Due to our limited amount of space and wide assortment of fasteners, we cannot return all “unused” fasteners. We encourage everyone to purchase as close to the right amount of material for their job with little or no overage. We are happy to sell you more if you happen to need it!

Refunds are normally reflected within 2-3 business days once the return has been received and processed. Depending on the credit card, the refund may take a full billing cycle to appear on your statement.

Items online are usually available in bulk quantities at each of our store locations. If we happen to be low or out of stock of an item, once your order is submitted, you will be contacted by email or telephone regarding any items that may be back ordered. We can edit any order if you decide you would like remove the back ordered item from your order.

Large order quantities exceeding multiple carton quantities may need to be specially ordered for you. If you are concerned based on a high order quantity needed, please call us at (315) 452-0033 to make order arrangements.

For the quickest and most convenient way, add items to your online shopping cart to get an order total. You may also contact us by:

Phone: (315) 452-0033
Email: sales@hiawathafasteners.com or use our Contact Form

Yes, orders can be placed by telephone by calling (315) 452-0033 you may also send orders by email to: sales@hiawathafasteners.com or by fax (315)458-8982.

Shipping

Our primary shipping company is UPS. Your options would include: Next Day Air, 2nd Day Air, and Ground (up to 7 days). Depending on the size of an order we may ship your purchase through the USPS. these orders would ship 2 Day Priority Mail.

If you need air freight, please contact us at (315) 452-0033 for a shipping quote.

Yes, once you've added items to your cart, you can choose your Pickup Location, and copy the Pickup Discount Code to be used on the first page of checkout. There will be a spot to enter the “pickup discount” code which will eliminate any automated shipping charges. You will be contacted upon order completion.

You will be sent an email once your order has been processed that will include your order tracking number.

Hiawatha Fasteners observes most national holidays. If orders are placed on a holiday or weekend, the order will not be processed until the following business day.

Typically orders received before 1:00pm, Monday-Friday, will be processed and shipped the same day. Any received afterwards will not be processed until the following business day.

Website Troubleshooting

In a continuing effort to add inventory onto our website, some items may not be listed. Please give us a call at (315) 452-0033 or use our Contact Form with an item description and quantity needed. We will be able to inform you if we stock the item/s in store or if we may be able to special order an item for you. Please understand that we purchase material in bulk quantities only. Special order items are sold as so and do not qualify to be returned once ordered.

Hiawatha Fasteners accepts all major credit cards. If you are having trouble with your credit card, you may need to try another card or contact your cards issuing bank for further assistance.

Web Security

Any information supplied to us does not get shared outside our store to anyone. For details, please see our Privacy Policy.

Miscellaneous

You will find that our package and case pricing have already been discounted. In addition, we have items on sale each month. Check out our Monthly Specials and enter the discount code upon checkout.

We accept all major credit cards: Mastercard, Visa, Discover, and American Express.

Credit applications are available for high volume sales customers only. If you believe you may qualify and are interested, please contact us at:

Phone: (315) 452-0033
Email: admin@hiawathafasteners.com or use our Contact Form

Currently customers on account cannot use their account to charge orders online. Please call or send orders by email to sales@hiawathafasteners.com