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return policy

Hiawatha Fasteners offers a convenient order return process. If you'd like to return your order within 30 days of your purchase, please ship the defective or incorrect order to 6312 East Taft Road, Syracuse, NY 13212 or return to the store in-person.

If your order is returned within 30 days of purchase and is not damaged, does not show signs of use or is not in any other way different from its original condition, Hiawatha Fasteners will provide a full refund of the items returned. Returns must include proof of purchase. You as the customer are responsible for any return shipping costs.

Please include a copy of your invoice with the following information when returning an item:

  • Your Name/Purchasing Name
  • Order Number/Invoice Number
  • Phone Number/E-mail

Ship items to be returned to:

Hiawatha Fasteners
Attn: Returns
6312 East Taft Rd.
Syracuse, NY 13212

Any return or refund requests after 30 days of your purchase will not be accepted.

For assistance with processing your return request, you may call us at 315-452-0033 or contact us using our Contact Form.

Frequently Asked Questions

Do I have to return full boxes?

Yes. Due to our limited amount of space and wide assortment of fasteners, we cannot return all “unused” fasteners. We encourage everyone to purchase as close to the right amount of material for their job with little or no overage. We are happy to sell you more if you happen to need it!

When will I get my refund?

Refunds are normally reflected within 2-3 business days once the return has been received and processed. Depending on the credit card, the refund may take a full billing cycle to appear on your statement.